ABOUT THE EXPERIENCE
What can I expect from the event?
Starstruck is a 40-minute, shared virtual reality experience in which groups of up to 4 guests explore the cosmos together. Each participant wears a lightweight, wireless VR headset that presents a fully three-dimensional digital universe. As guests move freely within a physical room, the visuals respond, creating the sensation of walking among the stars.
Guided by a virtual host named Astro, the journey begins at the Fred Lawrence Whipple Observatory and travels to stars, exoplanets, the Pillars of Creation, a black hole, and more. Visitors interact with one another as digital avatars, reinforcing the shared, social nature of the experience. Built-in motion tracking and visual boundaries within the headset help ensure guests’ safety.
Starstruck was developed by the Smithsonian Astrophysical Observatory (SAO) and Fever, with Smithsonian Enterprises overseeing the collaboration. Content experts from SAO provided scientific oversight throughout the development. Visuals and narratives are informed by data from the National Aeronautics and Space Administration (NASA), the European Space Agency (ESA), the Hubble Space Telescope, the James Webb Space Telescope, the Chandra X-ray Observatory and SAO research.
Where is the experience taking place?
We are located at the Costanera Center Shopping Mall, situated at Av. Andrés Bello 2425, Providencia, Santiago, Chile. You will find us on the ground floor, right between the Jardín de Hadas and Entel stores. Costanera Center is one of the most accessible places in the city, directly connected to the Tobalaba metro station and with multiple transportation and parking options.
Is the experience indoors or outdoors?
This experience is held indoors in an air-conditioned venue
Will food and drinks be available for purchase at the venue?
No, food and drinks will not be sold inside the venue.
Will there be merchandise for sale?
Yes, a shop will be available on-site, along with an AI Photo Booth where guests can purchase photos of themselves transformed into space-inspired scenes, like holding a galaxy or posing with a supernova or black hole.
How long does the experience last?
The core experience lasts approximately 40 minutes. Guests should plan for additional time for check‑in, orientation, and headset fitting.
Is there Virtual Reality?
Yes, the experience uses wireless, free-roam VR headsets with real-time motion tracking. Guests’ physical movements, gestures, and positioning are mirrored in the virtual environment, enabling natural, intuitive exploration. The system supports shared experiences with up to 6 participants, and includes interactive elements that allow guests to engage directly with the environment and narrative.
Can I drop off my children?
All children (ages 10 - 17) must be accompanied by an adult.
What is the recommended age for children to attend?
Due to the fit of the headset and for the safety of all participants, children aged 10+ are welcome.
How many people can take part in the experience in the same group?
A group can include up to 4 visitors, additional groups can depart approximately every three minutes.
What languages is the experience presented in?
The immersive expedition is available in two languages: English and Spanish.
Are lockers or a coat check available?
Yes, there are lockers available on-site to store your belongings, including light coats. These lockers are provided free of charge.
Is parking available?
Costanera Center offers paid parking available 24/7 every day. It provides valet parking, reserved spaces for people with disabilities and pregnant women, as well as designated areas for motorcycles and bicycles. Additionally, it features electric vehicle charging stations, making it a modern, convenient, and accessible option for all visitors.
Is there a dress code?
We recommend dressing comfortably and wearing suitable shoes. Please refrain from wearing hats or caps because you will wear a VR headset.
For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on-site.
ABOUT TICKETS
Can I buy tickets at the door?
We will have an on-site box office. However, tickets may be sold out by the time you arrive at the event, so we recommend booking your tickets in advance to guarantee your spot. You can purchase tickets on the Fever website. Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer tickets" on your ticket in the Fever app. Please contact us if you need additional help. Make sure to include your ticket order number.
What payment methods do you accept?
Credit and debit cards are accepted.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. Are refunds allowed? What is the exchange policy?
This experience allows date changes up to 24 hours in advance. If you wish to make a change, contact us and include the ticket ID associated with your purchase (What is the ticket ID?). You can also check whether this option is available by viewing your ticket in the "Tickets" section of the Fever app where, if enabled, the "Change date and/or time" button will appear. Follow the steps shown in the link to change the date and/or time of your ticket.
Refunds are not permitted under any circumstances. For more information, you can consult our T&Cs. Are gift vouchers available?
Yes, you can purchase a gift card online from the corresponding section in the Fever app or website. Can I make a group booking?
Yes, for groups of 19 guests or fewer, book your Group Bundle tickets directly on the ticketing page here. For groups of 20 or more guests, please visit our dedicated Group Visits & Private Events page here. Can I re-enter for free?
No, each ticket allows a single entry.
EVENT ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended to arrive 15 minutes before the time shown on your ticket. If you are late, speak to staff; we will try to accommodate you in the next session, but if not possible, you might lose your entry.
Can I bring animals? Are service dogs allowed?
Only guide dogs are permitted while the visitor is seated, to avoid collisions with other participants.
Is the venue accessible?
Yes, the event will take place at an accessible venue.
Can virtual reality be uncomfortable or unsuitable for some guests?
Virtual reality is designed to be immersive and enjoyable, but some individuals may experience discomfort while using a VR headset. The experience may not be suitable for guests with claustrophobia or vertigo.
Guests prone to motion sickness may experience symptoms such as dizziness, nausea, or drowsiness during or after the experience.
Can guests with heart conditions or epilepsy participate?
No, unfortunately people with a heart condition, an implanted medical device or epilepsy cannot take part in our immersive virtual reality expedition.
Is the experience safe during pregnancy?
Some individuals may be more susceptible to dizziness or fainting during pregnancy, and the experience takes place on a hard walking surface throughout. For these reasons, we do not generally recommend the experience for pregnant guests. The VR content itself is not known to cause harm during pregnancy. Guests who choose to participate while pregnant should consult their doctor beforehand.
Can I participate while carrying a baby or using a stroller?
No, the VR headset blocks visibility of the surrounding environment, the experience is not compatible with baby carriers or strollers.
If you are attending as part of a group, our staff can help stagger entry times so that a guardian remains with the child at all times.
How do I avoid bumping into walls and other people during the experience?
The experience includes built-in visual safety cues to help you navigate your space. Walls and columns will appear as red mesh grids. If you see them, simply step away to maintain a safe distance.
All guests appear as translucent, starry avatars. Members of your group will have their names displayed above their avatars, while other guests will appear without names.
If you notice a red bubble around a guest’s avatar, it means they’ve requested extra space. Please give them additional room.
What items are prohibited at the experience?
Items that may cause disturbance, such as flashes or alcohol, are not allowed. For safety reasons, firearms, knives, pepper spray or dangerous objects are not permitted, even with a permit.
Do you offer caregiver tickets?
Guests who need assistance during this experience are entitled to request a free pass for their personal assistant/support worker. Please contact us here with proof that you need a carer ticket.
Once we receive it, we'll provide you with a coupon you can use to purchase your free carer ticket on the Fever app (subject to availability). Please note that you'll need to show your regular ticket together with this carer ticket when entering the venue.
Is the experience accessible for people with visual or hearing impairments?
It does not include subtitles, so it is not recommended for deaf individuals. The audio equipment allows you to follow the script. Visitors with hearing aids would avoid seeing inaccessible content.
Is it possible to wear eyeglasses?
Yes, our staff are on hand to show guests how to position the headset correctly.
Note to any visitors wearing prescription glasses: we advise using standard, single focus glasses, as other types such as varifocals may lower the overall viewing experience.
I wear hearing aids. Can I still participate?
Yes, the VR headset uses small speakers that emit sound over the ears, allowing many guests with hearing aids to comfortably hear the experience audio.
Will there be strobe lights?
This event will not include strobe lights.
Are seats available? Can I be seated during the experience/exhibition?
Although it is a standing experience, there are some seats available to rest.
Do you offer a guided or audio-guided visit?
The experience includes a built-in virtual reality guide named Astro, an interactive avatar companion, who accompanies you throughout the experience. Staff members are also available on-site to assist at any time.
For guests who require additional support, audio descriptions are available. This feature provides spoken narration about the surrounding environment and key visual moments throughout the experience.
Does the experience accommodate wheelchairs and other mobility aids?
Yes, during headset setup, guests can select either a “Wheelchair” or “Extra Space” option to personalize the experience for their mobility needs. The “Wheelchair” option optimizes the experience for seated viewing. The “Extra Space” option provides additional room around a guest’s avatar to accommodate mobility aids such as canes, walkers, crutches, and similar devices.
3D walkthrough 
Grounded in Smithsonian 
Made for All 
